Privacy

Last updated 12 October 2026

What we collect

When you sign up or send an enquiry: your name, business name, phone, email, city and state, and anything you choose to tell us about your business. When people visit your website: the number of visits and the amount of data served, which we use to run your plan. Messages visitors send through your contact form are stored so you can see them in your account.

How we use it

To build and run your website, send you bills, reminders and updates, and reply to you. We do not sell your information.

Who else sees it

Only the services we need to run MaseWeb, such as our hosting, email and Cloudflare, which protects and speeds up every site. For AI features such as Masebot, our AI provider, Anthropic, also processes the messages.

Masebot chatbot

For businesses that use Masebot, we store your account details, the knowledge you give your bot, and the chats on your bots.

For visitors who chat with a Masebot on any website, we store the messages you send, the page you started on (including ad tags such as utm), and any name, phone number or email you type in. We also store an approximate location: your country, and your region or city when available. Cloudflare works this out from your internet address. We do not store the address itself in the chat.

Messages are sent to our AI provider, Anthropic, to write replies and, on paid plans, a short summary of the chat.

Chats are kept for up to 12 months after the last message, then deleted automatically. The business that owns the bot can delete a chat sooner. If a visitor chose to leave their details as a lead, the lead stays with that business.

The business that runs the bot decides what it is used for. If you chatted with a bot and want your chat deleted, you can ask that business, or ask us.

Ads and measurement

maseweb.com and our sign-up page use the Meta Pixel to see which of our Facebook and Instagram ads bring visitors and sign-ups, and to show our ads again to people who visited. Meta receives the pages you view and actions like tapping Claim it, along with your browser details. It does not receive what you type into the forms. You can turn off ad personalisation in your Facebook or Instagram ad settings, or block it with your browser. Your clients' websites don't use it.

Your choices

You can turn off email and phone notifications in your account, ask for a copy of your information, or ask us to delete it once your plan has ended.

Data deletion

You can ask us to delete the information we hold about you, including your WhatsApp number, messages and enquiry details. We confirm within 7 days and delete within 30. See how to ask.

Contact

WhatsApp 99404 36389 for anything about your information.